FAQ of
FAQ-nous-contacter
1. BBD vs UBD: Why your sauce is not "expired"
Hot sauces display a BBD (often indicated by "Best before...").
• What this means: The manufacturer guarantees that the taste qualities (color, spiciness, aroma) are optimal until this date.
• After 6 months: The sauce does not become toxic overnight. Thanks to their high acidity (vinegar, lemon) and capsaicin (the spicy component, which is a natural preservative), hot sauces often keep for one to two years after the indicated date if they are properly stored.
2. How to maximize the shelf life of your sauce
If you're worried about not finishing the bottle in 6 months, follow these tips to keep it intact well beyond:
• The refrigerator is your best friend: Even if the label says "store in a cool, dry place", cold slows down oxidation. A sauce in the fridge keeps its bright color much longer.
• Clean the neck: Dried sauce residues on the edge of the bottle are the first to mold when exposed to air. Wipe them after each use.
• Avoid direct contact: Never touch the neck with your food or fingers to avoid introducing bacteria.
The Sauce-Piquante.fr referral program
A simple system and 100% win-win ?️
The Sauce-Piquante.fr referral program rewards both the referrer (you) and the referred friend (your friend), from their first order.
The benefits for the referred friend (your friend)
Reward:
- 10% discount on their very first order.
Conditions:
- Minimum order of €30.00 (excluding shipping costs)
- The voucher is generally valid for 15 days after account creation
The benefits for the referrer (you)
Reward:
- A €5 voucher to use on a future order
(Depending on certain promotional periods, this reward may sometimes be replaced or supplemented by a 10% discount.)
Activation condition:
- The voucher is credited only when the referred friend's first order is validated and paid
How to refer a friend? (step by step)
1. Log in to your account on Sauce-Piquante.fr
2. Go to "My account", then click on the "Referral" tab
3. Invite your friends, your choice:
- By email: enter their addresses directly in the form
- Via a personalized link: copy your unique referral link and share it via WhatsApp, Messenger or on social networks
4. Registration required:
For the referral to be valid, your friend must create their account via your link or by entering your referral code during registration.
How to use your rewards?
Once the referred friend's order is confirmed:
- Your reward appears in your customer area, under "My rewards"
- Simply convert the reward into a promo code
- Enter this code in your cart during your next order to benefit from the discount
Important points to know
- Unlimited accumulation: you can refer as many people as you wish
- Program reserved for individuals: professional accounts are not eligible
- Self-referral prohibited: The system detects self-referral attempts (same name, delivery address or IP address) and may cancel associated rewards
An excellent way to reduce the price of your sauces, especially if you have friends who love strong sensations!
It is always very frustrating to see your package returned when you were about to pick it up. For a Colissimo shipment, there are four main reasons that explain this return to sender:
1. Exceeding the holding period (The most common cause)
Colissimo imposes specific deadlines to collect your package. Once this deadline has passed, the computer system automatically triggers the return.
• At a Pickup Point (Merchant / Pickup Relay): You generally have 14 calendar days.
• At a Post Office: The deadline is 15 calendar days.
• In Pickup Station Locker: The deadline is much shorter, only 5 calendar days.
Caution: The countdown begins the day after delivery to the relay point. If the 14th day falls on a Sunday or public holiday, the package often leaves the next morning.
2. An error on the label or identity
Even if the package has arrived at the relay point, the merchant can refuse or return it if:
• Identity mismatch: The name on the package does not exactly match your ID (nickname, typo).
• Illegible label: If the barcode is damaged, the merchant cannot scan the package to validate your pickup. In this case, they often return it for "damage" or "processing impossibility".
3. The package is damaged (Damaged goods)
If the relay point merchant notices that the package is open, crushed or that liquid is leaking from it, they are instructed to refuse the package or return it directly to the sender so they can assess the damage. This is a protection to prevent you from receiving a broken product.
4. An exceptional closure of the relay point
If the merchant goes on vacation, closes permanently or encounters a major technical problem, they can ask the carrier to pick up all the pending stock. Normally, Colissimo should redirect you to another point, but sometimes the package returns to the sorting center due to a management error. During holiday periods and high traffic, it is also possible that the relay point is saturated, so your package will be directed to another relay point.
What can you do now?
1. Check the detailed tracking: Look at the exact return label on the La Poste / Colissimo website (e.g.: "Hold period exceeded" or "Package damaged").
2. Contact us as soon as possible: Once the package has left, the carrier can no longer turn around. You must notify us to arrange a new shipment or refund.
3. Complaint: If you believe the return is abusive (for example, you never received the arrival notice), you can call Colissimo customer service at 3631.